Unplanned Outage:

Responsible Authority: REDTRAIN NETWORKS

Status: CLOSED

Start Time: Sunday 29th Sep 2019 – 22:00 AEST
End Time: Monday 30th Sep 2019 – 06:00 AEST
Outage Location: Springvale-VIC
Serviced Estate: Quater Estate
Affected Services: IP Telephony, Fibre Broadband

Outage Description
ASCENSA is experiencing service disruptions to Springvale Quater estate. All REDTRAIN services to the area is affected. Fault has been identified by REDTRAIN engineers to a faulty Telstra NTU. We apologies for the inconvenience and will advise once services have been restored.

Service Restored – 6:00am (AEST), Monday, 30/09/2019 – SPRINGVALE
REDTRAIN advises all services to Springvale Quater estate has been restored. Service disruption was due to a non-responding Telstra NTU, the device was reset which has restored all back-haul services.