Unplanned Outage:

Responsible Authority: REDTRAIN NETWORKS

Status: OPEN

Start Time: Friday 14th Feb 2020 – 17:30 AEST
End Time: Friday 14th Feb 2020 – 20:45 AEST
Outage Location: Pakenham-VIC, Warragul-VIC
Serviced Estate: Amberlea Estate, Edenbrook Estate, Waterford Rise
Affected Services: IP Telephony, Fibre Broadband

Outage Description – 14/02/20 17:30pm AEST
Suspected network disruption with REDTRAIN Networks. Customers may experience intermittent service disruptions in the surrounding Pakenham and Warragul area. REDTRAIN Networks has been notified of the service difficulties and is currently investigating, no details of fault has been confirmed. Ascensa to advise once further details are provided, we apologies for the inconvenience and appreciate your patience.

Outage Update – 14/02/20 18:00pm AEST
REDTRAIN Networks confirms that an unplanned power outage has disrupted services to Pakenham and Warragul. Currently no ETR – REDTRAIN Networks to provide further details once power has been restored.

Outage Update – 14/02/20 19:00pm AEST
At approximately 19:00pm AEST, reports of a secondary power outage occurred. REDTRAIN Networks has been advised of the incident. The unplanned power outage may extend the service disruption to customers in Pakenham and Warragul. Currently no ETR – REDTRAIN Networks to advise when services commence restoration at the Pakenham FTTH exchange.

Outage Update – 14/02/20 21:00pm AEST
All REDTRAIN services restored to Pakenham-VIC and Warragul-VIC.