UNPLANNED OUTAGE – Responsible Authority: REDTRAIN NETWORKS

Status: CLOSED

Start Time: Friday 31st July 2020 – 14:30pm AEST
End Time: Friday 31st July 2020 – 19:00pm AEST
Outage Location: Pakenham-VIC
Serviced Estate: Amberlea, Edenbrook
Affected Services: IP Telephony, Fibre Broadband

Outage Description – 31/07/20 14:30pm AEST
Suspects unplanned outage with REDTRAIN Networks in Pakenham-VIC. Ascensa has notified the carrier, REDTRAIN engineers currently investigating.

Outage Description – 31/07/20 16:30pm AEST
REDTRAIN Network confirms an unplanned outage has occurred due to an unsuccessful network upgrade on the upstream providers network. Ascensa will advise once further details are provided by our carrier partner.

Outage Description – 31/07/20 18:00pm AEST
REDTRAIN Network advises that ongoing troubleshooting is being conducted by Telstra to resolve the unplanned outage, customers may experience intermittent service disruption until the work has been completed.

Outage Description – 31/07/20 19:00pm AEST
REDTRAIN Network advises that all issues have been resolved by Telstra, and services have been restored.