Unplanned Outage:

Responsible Authority: REDTRAIN NETWORKS

Status: CLOSED

Start Time: Thursday 27th Feb 2020 – 11:00 AEST
End Time: Thursday 27th Feb 2020 – 13:30 AEST
Outage Location: South Morang-VIC
Serviced Estate: South Morang-VIC
Affected Services: IP Telephony, Fibre Broadband

Outage Description – 27/02/20 11:00am AEST
Suspected network disruption with REDTRAIN Networks. Customers may experience intermittent service disruptions in the surrounding South Morang area. REDTRAIN Networks has been notified of the service difficulties and is currently investigating, no details of fault has been confirmed. Ascensa to advise once further details are provided, we apologies for the inconvenience and appreciate your patience.

Outage Description – 27/02/20 13:00pm AEST
REDTRAIN engineers are still investigating, no further updates at this stage. Ascensa to advise once further details are provided, we apologies for the inconvenience and appreciate your patience.

Outage Description – 27/02/20 13:30pm AEST
REDTRAIN advises that fault was due to disruption to Telstra backhaul services. All services to South Morang have since been restored.