Unplanned Outage:

Responsible Authority: REDTRAIN NETWORKS / Telstra

Status: CLOSED

Start Time: Saturdy 14th Mar 2020 – 11:30am AEST
End Time: Saturdy 14th Mar 2020 – 16:00pm AEST
Outage Location: Heidelberg-VIC
Serviced Estate: Haig Estate
Affected Services: IP Telephony, Fibre Broadband

Outage Description – 14/03/20 11:30am AEST
Suspected network disruption with REDTRAIN Networks. Customers may experience intermittent service disruptions in the surrounding Heidelberg area. REDTRAIN Networks has been notified of the service difficulties and is currently investigating, no details of fault has been confirmed. Ascensa to advise once further details are provided, we apologies for the inconvenience and appreciate your patience.

Outage Description – 14/03/20 12:00pm AEST
REDTRAIN advises issue is related to Telstra backhaul services not responding. The matter has been escalated by REDTRAIN to Telstra, currently there is no details of when the service will be restored. Ascensa will continue to monitor the situation and provide periodic updates as they are provided by the carrer.

Outage Description – 14/03/20 16:00pm AEST
REDTRAIN advises that fault was due to disruption to Telstra backhaul services. All services to Heidelberg have since been restored.