Planned Outage:

Responsible Authority: REDTRAIN NETWORKS

Status: CLOSED

Start Time: Wedensday 25th Sep 2019 – 10:30 AEST
End Time: Thursday 26th Sep 2019 – 1630 AEST
Outage Location: Springvale-VIC
Serviced Estate: Quater Estate
Affected Services: IP Telephony, Fibre Broadband

Outage Description – SPRINGVALE
ASCENSA is experiencing service disruptions to our IP Telephony and Fibre Broadband services in SPRINGVALE. All REDTRAIN services in Springvale in Victoria are affected. We apologies for the inconvenience and will advise once services have been restored.

Outage Update – 3:30pm (AEST), Wednesday, 25/09/2019 – SPRINGVALE
REDTRAIN advises services to Springvale currently still affected by unknown fault. Engineers have been dispatched to site to investigate, currently no ETR.

Service Restored – 4:30pm (AEST), Thursday, 26/09/2019 – SPRINGVALE
REDTRAIN advises all services to Springvale Quater estate restored, fault due to faulty hardware which has been replaced.

Start Time: Wedensday 25th Sep 2019 – 15:30 AEST
End Time: Thursday 26th Sep 2019 – 17:30 AEST
Outage Location: Cranbourne East-VIC
Serviced Estate: All Estates
Affected Services: IP Telephony, Fibre Broadband

Outage Description – CRANBOURNE EAST
ASCENSA is experiencing service disruptions to our IP Telephony and Fibre Broadband services in Cranbourne East due to an unplanned power outage commencing approximately 3:00pm. All REDTRAIN services in Cranbourne East in Victoria are affected. We apologies for the inconvenience and will advise once services have been restored.

Outage Update – 6:30pm (AEST), Wednesday, 25/09/2019 – CRANBOURNE EAST
REDTRAIN advises services to Cranbourne East still affected, REDTRAIN engineers are currently investigating the fault as power has beenr restored to equipment but no data flow is occurring, currently no ETR.

Service Restored – 5:30pm (AEST), Thursday, 26/09/2019 – CRANBOURNE EAST
REDTRAIN advises all services to Cranbourne East has been restored, fault due to corrupt configuration on core equipment due to power surge, configuration has been reloaded to all affected hardware.