Unplanned Outage:

Responsible Authority: REDTRAIN NETWORKS

Status: CLOSED
Severity: High
Start Time: 3:00pm, (AEST), Tuesday, 23/04/2019
End Time: restoraion in progress
Location: Pakenham-VIC
Estates: Amberlea, Edenbrook
Service Affected: Fibre Broadband, IP Telephony

Outage Description
An unplanned outage has occurred with REDTRAIN NETWORKS in Pakenham due to a brief power disruption. Customers are advised to allow up to ninety (90) minutes for services to register to the network. Please email support@ascensa.com.au if they are experiencing service difficulties longer than two (2) hours.

Outage Update – 3:25pm (AEST), Tuesday, 23/04/2019
Ascensa has notfied REDTRAIN NETWORKS of the service disruption due to the brief power outage. REDTRAIN has advised to allow betwen 45 minutes to an hour for all ONU’s (optical network units) to register with their OLT (optical line terminal) located in the Pakenham FTTH exchange.

Outage Update – 5:30pm (AEST), Tuesday, 23/04/2019
All Fibre Broadband and IP Telephony services restored.