UNPLANNED OUTAGE – Responsible Authority: REDTRAIN NETWORKS

Status: CLOSED

Start Time: Monday 18th Jan 2021 – 21:30 pm AEST
End Time: Tuesday 19th Jan 2021 – 11:00 am AEST
Outage Location: Cranbourne East-VIC
Serviced Estate: Surrounding Cranbourne East Area
Affected Services: IP Telephony, Fibre Broadband

Outage Description – 18/01/21 – 21:30 pm AEST
Suspected unplanned outage with REDTRAIN Networks in Cranbourne East-VIC, Ascensa is waiting on confirmation and further details of the unplanned service disruption.

Outage Update– 19/01/21 – 9:30 am AEST
Our carrier partner has advised that investigations are ongoing and engineers are working with their upstream partners to determine the origin of the fault. No estimated restore time has been provided, an update will be given once the carrier has identified the problem.

Outage Update– 19/01/21 – 11:00 am AEST
Our carrier partner has advised that all affected services from the unplanned outage have been restored to the surrounding Cranbourne East area. The fault was due to a software error on the carriers equipment.