UNPLANNED OUTAGE – Responsible Authority: REDTRAIN NETWORKS

Status: CLOSED

Start Time: Friday 16th Oct 2020 – 08:30 am AEST
End Time: Friday 16th Oct 2020 – 17:00 pm AEST
Outage Location: Dandenong-VIC, Springvale-VIC
Serviced Estate: REDTRAIN Serviced Estates Dandenong, Springvale
Affected Services: IP Telephony, Fibre Broadband

Outage Description – 16/10/20 8:30 am AEST
REDTRAIN Networks has reported an unplanned outage in Springvale and Dandenong, REDTRAIN engineers are currently investigating.

Outage Description – 16/10/20 13:00 pm AEST
REDTRAIN Networks has advised that all services to the Quater Estate in Springvale-VIC restored.

Outage Description – 16/10/20 14:00 pm AEST
REDTRAIN Networks has advised that service restoration with Metro Village in Dandenong-VIC is in progress.  REDTRAIN engineers have identified faulty equipment at the exchange and is in the prcoess of replacing.

Outage Description – 16/10/20 17:00 pm AEST
REDTRAIN Networks has advised that all services to Metro Village in Dandenong-VIC restored. REDTRAIN confirms fault was due to an unexpected hardware failture at the exchange, affected equipment has since been replaced by REDTRAIN engineers and configurations have now been reloaded.