UNPLANNED OUTAGE – Responsible Authority: REDTRAIN NETWORKS

Status: CLOSE

Start Time: Tuesday 21st July 2020 – 9:00am AEST
End Time: Wednesday 22nd July 2020 – 11:30am AEST
Outage Location: Doncaster-VIC
Serviced Estate: Madison Apartments
Affected Services: IP Telephony, Fibre Broadband

Outage Description – 21/07/20 10:45am AEST
REDTRAIN Networks has reported an unplanned outage, engineers currently investigating service disruption in Doncaster-VIC. Ascensa to advise once further details are provided, we apologies for the inconvenience and appreciate your patience.

Operational Update – 22/07/20 07:30am AEST
REDTRAIN engineers will be attending Eurkea exchange to further investigate backhaul instability affecting all customers in Doncaster-VIC. Ascensa to advise once further details are provided, we apologies for the inconvenience and appreciate your patience.

Operational Update – 22/07/20 12:00pm AEST
REDTRAIN confirms that backhaul service has been restored to Doncaster-VIC.