UNPLANNED OUTAGE – Responsible Authority: REDTRAIN NETWORKS

Status: CLOSED

Start Time: Monday 20th Apr 2020 – 15:30am AEST
End Time: Monday 20th Apr 2020 – 16:00pm AEST
Outage Location: Heidelberg-VIC
Serviced Estate: All REDTRAIN Serviced Estates
Affected Services: IP Telephony, Fibre Broadband

Outage Description – 20/04/20 15:30pm AEST
Suspected network disruption with REDTRAIN Networks. Customers may experience intermittent service disruptions in the surrounding Heidelberg area. REDTRAIN Networks has been notified of the service difficulties and is currently investigating, no details of fault has been confirmed. Ascensa to advise once further details are provided, we apologies for the inconvenience and appreciate your patience.

Outage Update – 20/04/20 16:00pm AEST
All REDTRAIN services affected by the unplanned outage have been restored. Fault caused by unexpected error from a configuration change by REDTRAIN engineers during non-hazardous maintenance.